FAQ

Updated September 1, 2026

For clarity, our catalog includes single-serve teas, tea boxes, sampler sets, latte kits, boba items, gift bundles, and teaware, with the exact selection shown on the product and collection pages.

As a practical matter, free shipping is available only when it is displayed as eligible at checkout. Standard orders are processed in approximately 1–2 business days, followed by estimated delivery or transit of 3–5 business days.

Please keep in mind that if you change your mind or select the wrong product, request a mailed return or exchange within 30 days after delivery. Non-defective returns must be new and unused with original packaging, tags, and accessories.

To set a clear expectation, a free return label is included in the parcel, and there is no restocking fee. Do not mail an item back before the return is authorized.

For the next step, for damaged, defective, incorrect, or incomplete merchandise, send the order number, checkout email, a clear explanation, and photos or video of the item and packaging.

For clarity, approved refunds are processed to the original payment method within 10 days. Exchanges are accepted subject to available inventory.

As a practical matter, the payment methods currently enabled are displayed at checkout. Complete Shipping, Refund, Payment, Privacy, and Terms information is available through the linked policy pages.

Please keep in mind that we use necessary cookies and may use analytics or advertising-effectiveness tools where configured and permitted. Contact us using the Email, Mailing address, and Phone details below for order, product, shipping, payment, return, privacy, or policy questions.

Contact

Email: psnowgro@gmail.com
Mailing address: 231 Flair Dr, Montgomery, AL, 36110, United States
Phone: 256-591-3663